Website & customer information

Privacy Policy

This Privacy Policy explains how March Ridge handles information provided through our website and during communication about appliance repair service.

Our approach
Personal information should be handled carefully and only kept for as long as it is needed.
01

Personal information

Personal information is information that relates to an identifiable individual. When you contact March Ridge or arrange appliance repair service, you may choose to provide information such as your name, telephone number, email address, service address and details about the appliance or service request.

Information contained in messages, forms or other communications may also be retained when necessary to respond to your request or arrange service.

02

Technical website access data

When a website is accessed, technical systems may automatically receive certain information required to deliver and operate the site. This information may include:

01 Browser type and version
02 Operating system information
03 Internet or network information
04 IP address
05 Date and time of access
03

How information may be used

Information provided to March Ridge may be used to respond to inquiries, arrange or manage appliance repair appointments, communicate about a service request and maintain information necessary for the service relationship.

Technical access information may be used to make the website accessible, maintain website functionality and security, identify technical problems and support general website administration.

04

Protecting personal information

March Ridge takes reasonable steps to support the confidentiality, accuracy, security and protection of personal information in its care.

Please avoid sending unnecessary sensitive information through website forms or ordinary electronic communications.
05

How long information is kept

Personal information should not be retained longer than reasonably necessary for the purpose for which it was collected, subject to any operational, record-keeping or legal requirements that may apply.

When information is no longer required for its original purpose, it may be removed or otherwise disposed of as appropriate.

06

Questions, requests and policy updates

If you have a question about personal information you have provided to March Ridge, contact us through our Contact Us page.

This Privacy Policy may be updated from time to time as website functions, business practices or privacy requirements change. The version published on this website reflects the current policy.

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Privacy & service

Information provided when arranging appliance repair should be limited to what is reasonably needed to understand the request, contact you and coordinate service.